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How do I view incident reports for my ProctorU Exam?

Last updated on October 29, 2026

ProctorU is an online proctoring service that records students and their screens as they take an online exam. After a student takes an exam, ProctorU reviews the recording for any potential academic integrity breaches or technical problems that may have occurred during the exam. This process can take 24-72 hours. If a behavior or event is flagged as suspicious, you, as the instructor, will receive an email stating that an Incident report has been processed, with a link to view the Incident report. For the Incident report link to work correctly, you will need to open and authorize ProctorU in your Canvas course first, then open the link from the email in the same browser window as your Canvas course. 

The link will take you to the specific student’s incident report, which shows the flagged behavior(s) and their exact timestamps. You can then view the exam recording yourself to determine whether the incident requires further action from you or the student. ProctorU will send incident reports if students failed to complete an aspect of the pre-check or if they engaged in non-allowed behaviors during the exam, such as using a restricted resource, talking, or leaving the room.

Note: To receive Incident reports for your ProctorU exam, you must add yourself as an Incident Contact in the Notification settings when setting up your exam.

Open the ProctorU Incident Report

Open ProctorU in your Canvas Course

  1. Log in to your Canvas Account.
  2. Select the Course you’d like to work in.
  3. Click ProctorU LTI1.3 from the left-hand course navigation menu.
  4. Click Authorize from the pop-up window.

Open Incident Report Email Link

  1. Open a New Tab in the same browser window your Canvas Course is in.
  2. Go to MSU Denver’s Faculty and Staff Hub.
  3. Click Quick Links on the top right of the page.
  4. Click Office 365 (Email and more) from the menu options that appear.
  5. Log in using your MSU Denver Credentials.
  6. Locate and click into the ProctorU Incident Report Email.
    • The subject line will be: [EXTERNAL] High Priority – An Incident report has been processed – [Incident that occurred]
  7. Click the green View Incident Report button at the bottom of the email. The Incident Report should open in a new tab in your web browser.
    • Note: ProctorU may require you to reset your password before viewing any Incident Reports. If this is the case, follow the prompts to reset your password, then click the Incident Report link in your email again, if necessary. 

Navigate the Incident Report

  1. Click Summary from the tabs at the top right of the page.
  2. Scroll to the Events section of the summary. A list of any flagged events and the timestamp when they occurred will appear.
  3. Click View Session at the top right of the page to view the recordings of the student’s exam session.
    • A list of flagged events and their timestamps will appear under the video on the right side of the screen. You can click and drag the video playhead to the timestamp of an event to view the flagged behavior and determine next steps. 
    • For more guidance on viewing and understanding Incident Reports, view ProctorU’s support page, Reporting Documentation. You can select a support article from the index on the left-hand side of the page.
      • Note: The support articles may show ways of accessing the incident report or features that are not currently available to MSU Denver faculty. 

Additional ProctorU Resources

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