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FAQ

How do I avoid joining a Teams meeting as a “Guest”?

When joining a Teams meeting, you won’t have access to all of the features if you join as a “guest”. This happens when you aren’t logged in with your MSU Denver credentials. Additionally, our support staff won’t be able to help you in virtual drop-in support if you aren’t logged in properly. You can follow […]

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FAQ

How do I clear a Canvas shell of all content?

While you can delete individual items from a Canvas course, you may want to delete everything in the course at once. This usually happens when a mistake is made while copying the course and the wrong material is imported. You can request that ITS reset your Canvas shell by using the Canvas Course Reset ticket.

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FAQ

Where is the course summary and calendar in my syllabus?

On your Syllabus in Canvas, there is a list of assignments and due dates at the bottom of the page. In the top right-hand corner, there’s also a calendar showing the same information. If you’re not seeing these things in your syllabus, they have likely been disabled. To enable the Course Summary and Calendar in […]

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FAQ

Why is my course copy job stuck in “queued”?

When copying a course, usually the copy job will complete in about a minute. However, sometimes you may notice much longer times. In these cases, the job will usually say “queued”. This happens during times when Canvas is experiencing particularly high traffic, such as shortly before and after the start of a new semester. The […]

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FAQ

I am being warned about overwriting imported course content, what does this mean?

When copying course content, an automatic warning that states “Importing the same course content more than once will overwrite any existing content in the course” will populate for any content type. So, what does this mean? Will you lose all of your content in the new shell? Simply put, if you’re not copying the same […]

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FAQ

When does my course start and end?

The start and end dates for your Canvas course are set by ITS when they create the shell. You can view them, and also change them, by clicking on Settings in the left-hand course navigation menu and click on the Course Details tab. By default, the start date will be a few days before the […]

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FAQ

How do I prevent students from editing their discussion replies?

By default, all replies a student posts in a Discussion in Canvas can be edited or deleted by that student. You can disable this feature, if you like, on a class-wide basis. This can be done to ensure greater academic integrity in your course, as a student cannot post an incomplete reply and then revise […]

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FAQ

How do I proctor an exam in my course?

Please see our Use ProctorU with Canvas tutorial.

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FAQ

How can I add a student to a Canvas course?

All students registered for a course at MSU Denver are automatically added to your course shell at the beginning of the term. This roster is automatically updated throughout the semester to deactivate students who drop the course or add students who register after the start date. If a student who is registered for the course […]

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FAQ

How do I move my Blackboard course over to Canvas?

Previous Blackboard content was migrated into Canvas by K16 Solutions in 2020. Before requesting a Blackboard archive, check to see if the course is located within Canvas: Select Courses in the blue, left-hand side Canvas menu. Select All Courses from the bottom of the Courses menu. Courses migrated from Blackboard will start with “K16” and […]